Refund policy
RETURN AND REFUND POLICY
30-Day Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return, unless a longer period or additional right is required by applicable consumer law.
To be eligible for a return, your item must generally be in the same condition that you received it, unused or unworn, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at dropspirellc@gmail.com before sending any item back.
Because Drop Spire LLC works with different fulfillment partners and suppliers, the correct return address may vary depending on the product. If your return is approved, we will provide the appropriate return address and return instructions. Do not send an item back without receiving return authorization and instructions from us first.
Items sent to an incorrect address or returned without prior authorization may not be accepted.
Return Shipping Costs
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs.
If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement, refund, or return-shipping instructions.
Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from our error.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us as soon as possible if the item is defective, damaged, missing components, or different from what you ordered.
Please provide your order number and, where possible, clear photographs or video showing the problem. This helps us evaluate the issue and provide a solution quickly.
Contact: dropspirellc@gmail.com
Non-Returnable Items
Certain products may not be eligible for return, including:
• Perishable goods
• Personalized, customized, or made-to-order products
• Opened or used personal-care, beauty, hygiene, or health-related products where return would create a health or hygiene concern
• Hazardous materials, flammable liquids, gases, or similar restricted products
• Gift cards
• Products specifically identified as final sale where permitted by law
Please contact us before purchasing if you are unsure whether a particular item can be returned.
Digital Products and Downloads
Digital products, downloadable files, electronically delivered products, and other digital content are generally non-returnable and non-refundable once they have been accessed, downloaded, delivered, or used, except where applicable law provides otherwise.
For customers in jurisdictions such as the European Economic Area or United Kingdom, statutory withdrawal rights for digital content may end after delivery or downloading begins where the customer has expressly consented to immediate performance and acknowledged the loss of the applicable withdrawal right.
Sale and Clearance Items
Sale or clearance items may be final sale where permitted by applicable law. This does not affect any mandatory consumer rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.
Exchanges
The fastest way to receive a different item is normally to request a return for the original item, if eligible, and place a separate order for the replacement item after the return has been approved.
European Economic Area / European Union Right of Withdrawal
If you are a consumer in the European Economic Area and applicable law gives you a statutory right of withdrawal, you generally have 14 days after receiving the goods to cancel an eligible distance purchase without giving a reason.
Certain exceptions may apply, including personalized goods, rapidly perishable goods, certain sealed goods opened after delivery, and certain digital content where performance has begun with the consumer's express consent and acknowledgment.
Where these statutory rights apply, they are in addition to any rights provided elsewhere in this policy. Nothing in this policy is intended to reduce mandatory rights provided by applicable consumer-protection law.
United Kingdom Cancellation Rights
If you are a consumer in the United Kingdom, eligible online purchases may generally be cancelled within 14 days after receiving the goods, subject to applicable exceptions under UK consumer law. Certain digital-content rights may also depend on whether the customer expressly agreed to immediate supply and acknowledged the consequences for cancellation rights.
Canada and Other Countries
Customers in Canada and other countries retain any mandatory rights provided by the consumer-protection laws that apply to them. If any provision of this policy conflicts with a non-waivable consumer right, the applicable legal requirement will take priority.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. We generally process approved refunds within 10 business days, although your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Where applicable law requires a shorter refund period, we will follow that requirement.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at dropspirellc@gmail.com.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible at dropspirellc@gmail.com.
We cannot guarantee cancellation after an order has been submitted to a supplier, processed, fulfilled, or shipped. If the order has already shipped, the applicable return rules will apply.
Consumer Rights
Nothing in this Return and Refund Policy excludes, restricts, or overrides any consumer rights that cannot legally be waived under the laws applicable to your purchase.
Contact
For questions regarding returns, refunds, exchanges, damaged products, or cancellations, contact:
Drop Spire LLC
Email: dropspirellc@gmail.com